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Support Article

Checkboxes selected for earlier account get selected by default



User selects the Client Inquire toggle button and a few checkboxes on the Client 360 screen. If the user switches the Account number by clicking the Account number hyperlink, then all the checkboxes selected for the previous account are selected by default. The issue occurs while using Pega Customer Service 8.3 on Pega 8.3.1.

Error Messages

Not Applicable

Steps to Reproduce

  1. Go to Customer 360 screen
  2. Enable the Inquire toggle button
  3. Select a few checkboxes
  4. Switch to another account by clicking the Account number hyperlink

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-61863.


Published April 8, 2020 - Updated December 2, 2021

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