Support Article
Child case link is not removed even after resolving
SA-39411
Summary
User has created child case form the parent case and resolved the parent case, but still the child case link is visible under the parent case.
Error Messages
Not Applicable
Steps to Reproduce
1. Create parent case
2. Create multiple child cases from parent case.
3. Resolve one of the child case.
4. Refresh parent case which was open when child case was resolved.
Root Cause
User has customized the refresh behavior in pyWorkActionsReview.
When refresh is clicked on parent case after resolving child, it is unable to update the status.
Resolution
pyCaseHeader calls pyWorkActionsReview to display menu. In this rule, Pega-EndUserUI:07-10-17 provides a Refresh action 'Open Work by Handle' with handle 'pyWorkPage.pzInsKey' which will refresh the details on click.
This action was missing in user's custom pyWorkActionsReview. Hence Pega provided a local change to add this action.
Published August 8, 2017 - Updated October 8, 2020
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