Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Child case link is not removed even after resolving

SA-39411

Summary



User has created child case form the parent case and resolved the parent case, but still the child case link is visible under the parent case.


Error Messages



Not Applicable


Steps to Reproduce



1. Create parent case
2. Create multiple child cases from parent case.
3. Resolve one of the child case.
4. Refresh parent case which was open when child case was resolved.

Root Cause



User has customized the refresh behavior in pyWorkActionsReview.

When refresh is clicked on parent case after resolving child, it is unable to update the status.

Resolution



pyCaseHeader calls pyWorkActionsReview to display menu. In this rule, Pega-EndUserUI:07-10-17 provides a Refresh action 'Open Work by Handle' with handle 'pyWorkPage.pzInsKey' which will refresh the details on click.

This action was missing in user's custom pyWorkActionsReview. Hence Pega provided a local change to add this action.




Published August 8, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us