Support Article

Child case link is not removed even after resolving



User has created child case form the parent case and resolved the parent case, but still the child case link is visible under the parent case.

Error Messages

Not Applicable

Steps to Reproduce

1. Create parent case
2. Create multiple child cases from parent case.
3. Resolve one of the child case.
4. Refresh parent case which was open when child case was resolved.

Root Cause

User has customized the refresh behavior in pyWorkActionsReview.

When refresh is clicked on parent case after resolving child, it is unable to update the status.


pyCaseHeader calls pyWorkActionsReviewto display menu. In this rule, Pega-EndUserUI:07-10-17 provides a Refresh action 'Open Work by Handle' with handle 'pyWorkPage.pzInsKey' which will refresh the details on click.

This action was missing in user's custom pyWorkActionsReview. Hence Pega provided a local change to add this action.

Published June 14, 2017 - Updated August 8, 2017

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