Child case replaces parent case tab in dashboard
SummaryWhen opening a child case using the “Open Work By Handle” or “Open Work Item” action, the system opens the work in the same tab as the parent object instead of launching in a new tab.
Error MessagesNot applicable.
Steps to ReproduceOpen a child case using the “Open Work By Handle” or “Open Work Item” action.
Root CauseThis is working as intended.
ResolutionThis is the expected behavior for a child case.
Published March 8, 2016 - Updated March 11, 2016