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Support Article

Child case replaces parent case tab in dashboard



When opening a child case using the “Open Work By Handle” or “Open Work Item” action, the system opens the work in the same tab as the parent object instead of launching in a new tab.

Error Messages

Not applicable.

Steps to Reproduce

Open a child case using the “Open Work By Handle” or “Open Work Item” action.

Root Cause

This is working as intended.


This is the expected behavior for a child case.

Published March 12, 2016 - Updated December 2, 2021

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