Support Article

Child case replaces parent case tab in dashboard

SA-20728

Summary



When opening a child case using the “Open Work By Handle” or “Open Work Item” action, the system opens the work in the same tab as the parent object instead of launching in a new tab.


Error Messages



Not applicable.


Steps to Reproduce



Open a child case using the “Open Work By Handle” or “Open Work Item” action.


Root Cause



This is working as intended.

Resolution



This is the expected behavior for a child case.

Published March 8, 2016 - Updated March 11, 2016

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