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Support Article

Child case stage not refreshed in case manager portal



User observed that on opening a parent case from pyRecents, the stage displayed for the child case is not refreshed to reflect the correct stage.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch CaseManager 7 portal .
2. Go to items of pyRecents section
3. Move any subcase forward and then click on the same item in pyRecents
4. No refresh takes place

Root Cause

When any work object is opened from pyRecents section, the rule openWorkByHandle is executed. By default, it does not reload the document.So, old data gets populated.


Perform the following local-change:

Pass reload flag as true for openWorkByHandle call.

Add below code in UserWorkForm:

openWorkByHandle = function(key, harnessVersion,contentID,dynamicContainerID,skipConflictCheck,reload) {
return pega.desktop.openWorkByHandle(key, harnessVersion,contentID,dynamicContainerID,skipConflictCheck,"true");

Note : After these changes doing openWorkByHandle action will reload the page every time.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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