Support Article
Child cases are routed to broken process flow
SA-89565
Summary
All the child cases created from First Notice of Loss (FNOL) auto in Payment Card Industry (PCI) are routed to broken process flow. This occurs when Pega Claims for Insurance 8.1 is installed on Pega 8.1.
Error Messages
BrokenProcesses
Steps to Reproduce
Create FNOL auto with configuration to create claim unit.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-56633.
Tags:
Published January 3, 2020 - Updated December 2, 2021
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