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Support Article

Child cases are routed to broken process flow



All the child cases created from First Notice of Loss (FNOL) auto in Payment Card Industry (PCI) are routed to broken process flow. This occurs when Pega Claims for Insurance 8.1 is installed on Pega 8.1.

Error Messages



Steps to Reproduce


Create FNOL auto with configuration to create claim unit.

Root Cause

 A defect in Pegasystems’ code or rules. 


Apply HFix-56633.


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Published January 3, 2020 - Updated December 2, 2021

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