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Support Article

Child cases are routed to broken process flow

SA-89565

Summary

All the child cases created from First Notice of Loss (FNOL) auto in Payment Card Industry (PCI) are routed to broken process flow. This occurs when Pega Claims for Insurance 8.1 is installed on Pega 8.1.


Error Messages


 

BrokenProcesses


Steps to Reproduce


 

Create FNOL auto with configuration to create claim unit.


Root Cause



 A defect in Pegasystems’ code or rules. 

Resolution



Apply HFix-56633.

 

Suggest Edit

Published January 3, 2020 - Updated December 2, 2021

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