Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Chinese characters are not printed properly in pdf



Chinese characters in work object are not printed properly in pdf

Error Messages

N/A (Special characters shown in pdf instead of Chinese characters)

Steps to Reproduce

Export to excel from audit
PDF generated using HtmltoPDF activity

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment. 
Fonts were not getting picked up by HtmltoPDF activity. and css was not modified to accept the required font family. 


This issue is resolved through the following local change:

1. On giving proper path (without double slash example "/home/jdk1.6.0_35/jre/lib/fonts/chinese") fonts are getting picked up.
2. Give proper font-family in css to resolve the issue.
Include font family in the div or section used.

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us