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Support Article

Chinese characters are not printed properly in pdf

SA-5721

Summary



Chinese characters in work object are not printed properly in pdf

Error Messages



N/A (Special characters shown in pdf instead of Chinese characters)


Steps to Reproduce



Export to excel from audit
PDF generated using HtmltoPDF activity


Root Cause


The root cause of this problem is defect/misconfiguration in the PRPC operating environment. 
Fonts were not getting picked up by HtmltoPDF activity. and css was not modified to accept the required font family. 

Resolution


This issue is resolved through the following local change:

1. On giving proper path (without double slash example "/home/jdk1.6.0_35/jre/lib/fonts/chinese") fonts are getting picked up.
2. Give proper font-family in css to resolve the issue.
Include font family in the div or section used.


 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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