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Support Article

Chrome renders <pega:reference> with HTML tags in Word document



Developer  uses out-of-the-box (OOTB) WordMergedDoc functionality for generating Word document, and also uses {pega:reference propertyreference } in MS Word.
But after sometimes approximately upto 30 minutes, that tag renders with strange HTML tags. This bug occurs only in chrome browser. With IE 11 it works fine.

Steps to Reproduce

Use OOTB CreateWordMerge Doc in the flow and run it.

Root Cause

The root cause of this bug is page passivation.


This issue is resolved through the following local change:

1. Use <env name="timeout/browser" value="14400"/>
line of code in prconfig.xml file.
2. Restart the server.


Published July 10, 2015 - Updated October 8, 2020

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