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Support Article

Claims Workstation+ v7.11 install failing on ML5



Developers are unable to complete install of Healthcare Claims Workstation+ 7.11 on Pega 7.1.5.
Errors are encountered during import of hotfixes and application bundle.

Error Messages

08:58:18,679 INFO [stdout] (Dispatcher-Thread-77) 2015-04-09 08:58:18,678 [ PegaRULES-Batch-4] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.util.ImportImpl) WARN [email protected] - A Problem occurred during import: Database save using an insert failed
08:58:18,679 INFO [stdout] (Dispatcher-Thread-77) Database save using an insert failed
08:58:18,683 INFO [stdout] (Dispatcher-Thread-77) Caused by: Database-Saver-Insertfail

Steps to Reproduce

Attempt to install Healthcare Claims Workstation+ 7.11 per the installation guide.

Root Cause

The root cause of this problem is that Healthcare Claims Workstation+ 7.11 requires Pega 7.1.7 or later version.


Upgrade to or install Pega 7.1.7, then try the installation again.

Published June 12, 2015 - Updated October 8, 2020

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