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Support Article

On click actions do not work in portal header elements



Intermittently, On click actions in Interaction links do not work. They do not trigger the action and instead do nothing.

Error Messages

Not applicable.

Steps to Reproduce

  1. Login to CPM Portal
  2. Click on the Interaction Link to launch a new Interaction.

Root Cause

Javascript execution context is in incorrect state when we see this issue.


Below difference in customized copy of pega_cti_callEventHandler was causing the incorrect execution context during issue scenario. Once it was corrected to use out of the box code, the issue is resolved.

Suggest Edit

Published February 3, 2017 - Updated October 8, 2020

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