Support Article

On click of close button blank screen is seen in IE11



A blank screen appeared instead of closing the work object when Close was clicked. Internet Explorer 11 was used with the compatibility mode disabled. There was no issue when the compatibility mode was enabled.

Error Messages

Not Applicable

Steps to Reproduce
  1. Add a button to a section.
  2. Configure onClick event to run a script.
  3. Call a Close activity in the script.
  4. Observe that on click of this button, work object does not close.

Root Cause

The activity used was incorrect.


Perform the following local-change:
Use a CloseWorkItem activity instead of a Close activity.

Published December 12, 2016 - Updated January 27, 2017

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