Click through rate not showing in email engagement widget
SummaryIn Dashboard, Email Engagement widget incorrect is not showing the ClickThrough Rate data.
Steps to Reproduce
1. Login to Marketing portal.2. Run an outbound email campaign and add goal as Click Through Rate.3. Click Dashboard.4. Check email engagement widget.
Root CauseA defect in Pegasystems code or rules.If there are more than six KPI's given, the VBD planner may not be showing the measurement values for KPI that is not part of the initial six KPI.
ResolutionApply HFix-31459 and restart Visual Business Director (VBD) Service.
Published April 13, 2017 - Updated May 2, 2017