Support Article

Click through rate not showing in email engagement widget

SA-36481

Summary



In Dashboard, Email Engagement widget incorrect is not showing the ClickThrough Rate data.

Error Messages

Not Applicable


Steps to Reproduce

1. Login to Marketing portal.
2. Run an outbound email campaign and add goal as Click Through Rate.
3. Click Dashboard.
4. Check email engagement widget.


Root Cause



A defect in Pegasystems code or rules.

If there are more than six KPI's given, the VBD planner may not be showing the measurement values for KPI that is not part of the initial six KPI.

Resolution



Apply HFix-31459 and restart Visual Business Director (VBD) Service.

Published April 13, 2017 - Updated May 2, 2017

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