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Support Article

Clicking cancel/X button is expanding the screen



Clicking cancel or X button is expanding the screen. User have to click on Cancel or X button again, to close the screen

Error Messages

Not Applicable.

Steps to Reproduce

1.Launch Case Manager from designer studio.

2.Click 'Add New' button. Modal dialog opens.

3.Click Cancel.

Root Cause

Close icon and cancel not working properly in modal dialog. After clicking on close icon, blur event validation will fire for one of the fields, that will have validation error messages, that is why modal dialog size got increased. Because of resize, the close action is lost. 

For that particular Section, user is required to configure the format that has been used for that modal dialog in skin configuration.


Perform the following local-change steps:
  1. Go to Skin > Modal dialog component > Inherited Formats > Modal Dialog window > Modal dialog size.
  2. Set it to fixed with custom width and height. 


Suggest Edit

Published July 2, 2016 - Updated October 8, 2020

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