Support Article
Clicking on a case ID opens the case in a new window
SA-39816
Summary
When user clicks on any case ID, the case opens in a new window instead of the same window.
Error Messages
Not Applicable
Steps to Reproduce
1. Enter a valid case ID in the global search.
2. Click on any case that comes in the list view.
Root Cause
An issue in the custom application code or rules.
FindWork section was used to search instead of pySearchFieldWorkResponsive section
Resolution
Use pySearchFieldWorkResponsive section from UI-KIT-7:08-01-01
Published August 21, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.