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Support Article

Clicking on a case ID opens the case in a new window

SA-39816

Summary



When user clicks on any case ID, the case opens in a new window instead of the same window.

Error Messages



Not Applicable


Steps to Reproduce

1. Enter a valid case ID in the global search.
2. Click on any case that comes in the list view.

Root Cause



An issue in the custom application code or rules.
FindWork section was used to search instead of pySearchFieldWorkResponsive section

Resolution



Use pySearchFieldWorkResponsive section from UI-KIT-7:08-01-01

Suggest Edit

Published August 21, 2017 - Updated October 8, 2020

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