Support Article

Clicking on link from EMAIL opens project in a separate window



Scenario: User is trying to notify the end users about the status of the workobject at every stage of its processing in form of an email and the email also contains the link to open the work object.

Issue: When user click on the work object link, it opens the application and also opens the work object but as a modal pop up window.

Also each time the user clicks on the link, it opens application every time separately and the work object pop ups, resulting in multiple application windows and pop ups opened.

User has upgraded from PPRC 6.2 SP2 to Pega 7.1.9. In the previous version, on click of the link it used to launch the application alone with the workobject opened as a tab inside the application itself.

This expected behavior is lost after upgrade and hence creating the issue.

Error Messages

Not Applicable

Steps to Reproduce

1.Write activity to create the url to open the work object from the link.
2.Create Correspondence rule with the case link included.
3.Write activity and call at the each stage of the case to notify the users about the status in form of the email.
4.Click on the workobject link from the email generated.

Root Cause

This is an expected behavior from PRPC 6.3 SP1.


Refer to the below PDN article where alternate approaches is suggested: to create a process to open a portal from an assignment link


Published October 26, 2016 - Updated November 4, 2016

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