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Support Article

Clicking Take Action dropdown control does not invoke action



On clicking the Take Action and Select dropdowns, the actions are not invoked.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create any case.
  2. Open any flow from the Take Action dropdown in the Case Manager portal.

Root Cause

A software use or operation error.
The Case Manager portal internally used the older perform harness. This is changed to Menu control in Pega 7 platform.


Perform the following local-change:

Use pyCaseAction Area section instead of Action Area.


Published July 23, 2018 - Updated October 8, 2020

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