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Support Article

Clipboard access from SMA



Clicking on clipboard button to open the clipboard for selected requestor on the "Requestor Management" screen results in blank screen. For the users pointing to developer portal by default in their accessgroup, the clipboard pages are visible. If the user default portal is manager (like for [email protected]), for such clipboard pages are not visible and the screen is empty.

Checked cookie sessionid and found below JS error when we are accessing the requestor Management
SCRIPT5007: Unable to get value of the property 'childNodes': object is null or undefined
RequestorClipboard.js, line 114 character 18

and one session which didn't work had http only and secure flag set on JSESSIONID cookie.

Error Messages

SCRIPT5007: Unable to get value of the property 'childNodes': object is null or undefined

Steps to Reproduce

-    Check  User [email protected] , Has Default Portal Manager in Access Group
-    Login as admin 
-    Goto Designer Studio > System > Operations > SMA > Requestor Management (Use another browser to login as [email protected] ,if there is no session listed under Requestor Management)
-    Choose user [email protected] and check Clipboard pages

Issue for any user having the default portal as Manager ; We cannot view the clipboard pages:

On Debugger, we get the following Javascript Error:
SCRIPT5007: Unable to get property 'childNodes' of undefined or null reference
File: RequestorClipboard.js, Line: 114, Column: 18

Root Cause

A defect in Pegasystems’ code 


Apply HFix-25338. Follow instructions in the Readme file included with hotfix for installation steps.


Published January 31, 2016 - Updated October 8, 2020

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