Support Article

Clipboard icon not working in intent driver screen

SA-30496

Summary



When a user logs in to the application in the interaction portal and adds an intent task, a clipboard icon appears beside the task name.  In Pega Customer Service 7.13, this was an 'X' and clicking the 'X' allowed the intent to be closed. However, when the clipboard icon is clicked nothing is happening.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to an interaction portal and create an intent task.
  2. Try to close the task by clicking on the clipboard icon.


Root Cause



Working as designed.

Resolution



In Pega Customer Service 7.21 the close intent from interaction list function has been deprecated.

 

Published November 17, 2016 - Updated November 19, 2016

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