Support Article

Clipboard icon not working in intent driver screen



When a user logs in to the application in the interaction portal and adds an intent task, a clipboard icon appears beside the task name.  In Pega Customer Service 7.13, this was an 'X' and clicking the 'X' allowed the intent to be closed. However, when the clipboard icon is clicked nothing is happening.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to an interaction portal and create an intent task.
  2. Try to close the task by clicking on the clipboard icon.

Root Cause

Working as designed.


In Pega Customer Service 7.21 the close intent from interaction list function has been deprecated.


Published November 17, 2016 - Updated November 19, 2016

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