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Support Article

Clipboard Pages become pageless after 18 minutes or 20 minutes



Few embedded pages in pyWorkPage are classless after keeping the session idle for some.

Error Messages

RuleNotFoundException -- Failed to find Interaction Rule-Decision-Interaction - GetAllInteractionHistory .

Steps to Reproduce

  1. Log in to Pega 7.1.7 with DSM and NBAA Framework
  2. Launch User portal
  3. Populate offers
  4. Keep the session idle for some time
  5. Accept offer

Root Cause

RULE-OBJ-ACTIVITY WORK- REMOVEPROPERTYREFLINK is deleting the property-ref pages after keeping system idle for some time.


Perform below local-change:


Published January 31, 2016 - Updated October 8, 2020

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