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Support Article

Clipboard Pages become pageless after 18 minutes or 20 minutes

SA-17192

Summary



Few embedded pages in pyWorkPage are classless after keeping the session idle for some.


Error Messages



RuleNotFoundException -- Failed to find Interaction Rule-Decision-Interaction - GetAllInteractionHistory .


Steps to Reproduce

  1. Log in to Pega 7.1.7 with DSM and NBAA Framework
  2. Launch User portal
  3. Populate offers
  4. Keep the session idle for some time
  5. Accept offer


Root Cause



RULE-OBJ-ACTIVITY WORK- REMOVEPROPERTYREFLINK is deleting the property-ref pages after keeping system idle for some time.


Resolution



Perform below local-change:

Comment the call to RULE-OBJ-ACTIVITY WORK- REMOVEPROPERTYREFLINK

Published January 31, 2016 - Updated October 8, 2020

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