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CLM assignments are not available



Pega Client Lifecycle Management for Financial Services Corporate and Investment Banking (PegaCLMFSCIB) 8.1 is installed on Pega Platform 8.1.5.
When .AssignInsKey is not populated in the D_NavigationSummary, unable to open and work on assignments from the Case Review screen.

Error Messages

java.lang.NullPointerException connected with D_NavigationSummary in Pega Rules Alert logs.
*8*EXCP0001*0*0*web-i-0aafe69167bf6e80f*NA*NA*H9ADAFL3CODMFE4PAANTF2WAJJSVZZYOWA*[email protected]*Schr-CORE-Work*CORE_Dev:01.01.01*42ac269a97b7f8daf81dc23ef3672e6a*Y*3281*H9ADAFL3CODMFE4PAANTF2WAJJSVZZYOWA*597*http-nio-8443-exec-41*TABTHREAD12*com.pega.pegarules.session.internal.mgmt.Executable*|*Activity=Rule-HTML-Section.pzGetSectionHtmlForDesignViewWithPost*Rule-Obj-Activity:pzGetSectionHtmlForDesignViewWithPost*CODE-PEGA-LIST NAVIGATIONSUMMARY # Step: 2 Circum: 0*166****NA*NA*Code-Pega-List*D_NavigationSummary*Code-Pega-List*D_NavigationSummary*doActivity Rule-Obj-Activity:NavigationSummary;getStream Rule-HTML-Section:NavigationCompletionGadget;Java;RULE-OBJ-ACTIVITY RULE-HTML-SECTION GETSECTIONHTMLFORDESIGNVIEW # Step: 4 Circum: 0;doActivity Rule-Obj-Activity:GetSectionHtmlForDesignView;4 additional frames in stack;*NA*[MSG][Exception][STACK][java.lang.NullPointerException<CR> at com.pegarules.generated.activity.ra_action_navigationsummary_189cdc908a6849cabc991f7bb1f56875.step2_circum0(<CR>

Steps to Reproduce

  1. Create a new CLM Onboarding parent entity case.
  2. Navigate to the Case Review screen. Assignments are not available. The assignments must be available to work on.

Root Cause

CLM used the D_NavigationSummary to display assignments. This datapage loaded the assignment information from the CaseContentsPage. The CaseContentsPage was loaded by an activity with an extension point which was specialized by CLM and which was not executed in Pega 8.1.5 (which broke backward compatibility).


Perform the following local-change:

In the Navigation summary, set Param.ProcessName ==. CLMTopLevelFlowName || Param.ProcessName == .pyFlowType.

Published August 15, 2019 - Updated December 2, 2021

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