Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CLM assignments are not available

SA-80973

Summary



Pega Client Lifecycle Management for Financial Services Corporate and Investment Banking (PegaCLMFSCIB) 8.1 is installed on Pega Platform 8.1.5.
When .AssignInsKey is not populated in the D_NavigationSummary, unable to open and work on assignments from the Case Review screen.



Error Messages



java.lang.NullPointerException connected with D_NavigationSummary in Pega Rules Alert logs.
*8*EXCP0001*0*0*web-i-0aafe69167bf6e80f*NA*NA*H9ADAFL3CODMFE4PAANTF2WAJJSVZZYOWA*[email protected]_company.com*Schr-CORE-Work*CORE_Dev:01.01.01*42ac269a97b7f8daf81dc23ef3672e6a*Y*3281*H9ADAFL3CODMFE4PAANTF2WAJJSVZZYOWA*597*http-nio-8443-exec-41*TABTHREAD12*com.pega.pegarules.session.internal.mgmt.Executable*your_company-kyc-dt1-internal.pegacloud.net|127.0.0.1*Activity=Rule-HTML-Section.pzGetSectionHtmlForDesignViewWithPost*Rule-Obj-Activity:pzGetSectionHtmlForDesignViewWithPost*CODE-PEGA-LIST NAVIGATIONSUMMARY # Step: 2 Circum: 0*166****NA*NA*Code-Pega-List*D_NavigationSummary*Code-Pega-List*D_NavigationSummary*doActivity Rule-Obj-Activity:NavigationSummary;getStream Rule-HTML-Section:NavigationCompletionGadget;Java;RULE-OBJ-ACTIVITY RULE-HTML-SECTION GETSECTIONHTMLFORDESIGNVIEW # Step: 4 Circum: 0;doActivity Rule-Obj-Activity:GetSectionHtmlForDesignView;4 additional frames in stack;*NA*[MSG][Exception][STACK][java.lang.NullPointerException<CR> at com.pegarules.generated.activity.ra_action_navigationsummary_189cdc908a6849cabc991f7bb1f56875.step2_circum0(ra_action_navigationsummary_189cdc908a6849cabc991f7bb1f56875.java:683)<CR>



Steps to Reproduce

  1. Create a new CLM Onboarding parent entity case.
  2. Navigate to the Case Review screen. Assignments are not available. The assignments must be available to work on.


Root Cause



CLM used the D_NavigationSummary to display assignments. This datapage loaded the assignment information from the CaseContentsPage. The CaseContentsPage was loaded by an activity with an extension point which was specialized by CLM and which was not executed in Pega 8.1.5 (which broke backward compatibility).


Resolution



Perform the following local-change:

In the Navigation summary, set Param.ProcessName ==. CLMTopLevelFlowName || Param.ProcessName == .pyFlowType.



Published August 15, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us