Support Article

CLM Framework Review harness Problem

SA-33100

Summary



User is facing problem with this "Review" harness (Navigation Summary).

When a process in a case stage has multiple assignments routed to multiple operators, if one of assignments is completed.

On completion they are not able to open the second assignment in the flow even the Current assigned operator has this case in his worklist or Workbasket to which e has access and the operator name to which it has been is displayed wrongly.


Error Messages



Not Applicable.


Steps to Reproduce

1. Create a CLM Case.
2.
Process a Flow which as multiple assignments routed to multiple operators.
3.
Login with one operator complete one assignment.
4.
Login with second operator who has the access.

Process cannot continue, button is disabled and operator name is displayed wrongly.


Root Cause



This is Pegasystem bug. In a scenario where multiple assignments are created in a single flow and routed to different users, case summary UI do not show all the assignments created & the operators assigned to.

Resolution



Apply HFix-31492.

Published January 31, 2017 - Updated February 14, 2017

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