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Support Article

CLM Skin has been withdrawn in OBFS 7.31 version



Unable to load the application skin post upgrade.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from Pega 7.22 to Pega 7.3.
  2. Upgrade from Pega Onboarding for Financial Services (OBFS) 7.21 to Pega OBFS 7.31.

Root Cause

An issue in the custom application code or rules.


Here’s the explanation for the reported behavior: In Pega OBFS 7.31, the CLM skin of Ruleset PegaCLMFS-UI:07-31-25 must be used.

To separate UX rules from Business rules, move the CLM skin to the PegaCLMFS-UI ruleset. In the application ruleset stack at the user end, the PegaCLMFS-UI ruleset is not present. Therefore, the PegaCLMFS-UI ruleset must be included in the Application ruleset stack.

Published April 15, 2018 - Updated December 2, 2021

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