Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CLM Skin has been withdrawn in OBFS 7.31 version

SA-44879

Summary



Unable to load the application skin post upgrade.


Error Messages



Not Applicable


Steps to Reproduce

  1. Upgrade from Pega 7.22 to Pega 7.3.
  2. Upgrade from Pega Onboarding for Financial Services (OBFS) 7.21 to Pega OBFS 7.31.


Root Cause



An issue in the custom application code or rules.


Resolution



Here’s the explanation for the reported behavior: In Pega OBFS 7.31, the CLM skin of Ruleset PegaCLMFS-UI:07-31-25 must be used.

To separate UX rules from Business rules, move the CLM skin to the PegaCLMFS-UI ruleset. In the application ruleset stack at the user end, the PegaCLMFS-UI ruleset is not present. Therefore, the PegaCLMFS-UI ruleset must be included in the Application ruleset stack.



Published April 15, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us