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Support Article

The Close button in HistoryAndAttachment behaves incorrectly

SA-38426

Summary



Using Pega 7.1.8 with Pega Customer Service (CS) 7.1.3, the out of the box (OOTB) Close button in HistoryAndAttachment is behaving incorrectly.

When a user clicks the Close button in Work- HistoryAndAttachment harness, the current case Stream name (pyStreamname) is modified to AutoClose which causes issues for any when rules monitoring the property mentioned.


Error Messages



Not Applicable

Steps to Reproduce

  1. Open a work object which opens the Review harness.
  2. Inside the harness have certain elements that are only visible if a when condition determines it is in Review mode (monitors pyStreamname).
  3. Click on Other Actions and click on Audit which uses the OOTB ViewHistory action. On click it opens a window.
  4. Click on close button in the window.
  5. Observe that when condition doesn't reflect the elements are in the review harness.


Root Cause



The issue here is that the close button that is in the HistoryAndAttachments harness (displayed in the Audit window), is a deprecated button which calls the AutoClose activity which in turns does a show-harness.

This harness has a non-auto generated section with javascript.

The show-harness, results in the recent updates to trigger which eventually overwrites the Declare_pyDisplay page that is why the modal dialog is empty the second time.

Resolution



Perform the local change mentioned in the following support article:

https://pdn.pega.com/support-articles/issue-close-button-audit-window
Suggest Edit

Published August 1, 2017 - Updated October 8, 2020

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