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Support Article

Close button missing on bulk processing portal

SA-40068

Summary



There is no Close icon or a button on the bulk processing screen once a user selects the options.


Error Messages



Not applicable


Steps to Reproduce



1) Open bulk processing,
2) Select the options.


Root Cause



A backwards compatibility defect in Pegasystems’ code or rules: Application is using the version 6 Case Manager portal

Resolution



Upgrade to Case Manager 7 portal.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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