Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Close button of NoID does not perform any task



When there is a stale assignment present, that is, when the assignment has already been processed by user A, and user B tries to open the already processed assignment, the user is shown with the below error.

When the user clicks on "Close" button, no action is performed on click.

Error Messages

"Unable to open an instance using the given inputs: xyz
Contact your system administrator to have this assignment repaired." (CLOSE button displayed).

"Close" button is unresponsive.

Steps to Reproduce

1. Open an assignment as User A
2. Open the same assignment as User B
3. Process the assignment as User A
4. Now, user B has stale assignment (as it is already processed by other user) which is still visible on screen. Error message will be displayed.
5. Close button does not navigate away from the screen.

Root Cause

A defect in Pegasystems’ code or rules

The section “NoID” has 2 dynamic layouts with different visibility settings.

The option to ‘Delete’ ‘Repair’ etc is for Developers when they have CanReconcileProblem privilege. This works fine.

However, the second dynamic layout on a NoID section is displayed for end users who have not got this privilege. Hence, they just get a”Close” button displayed. No action is performed when clicked.


Open the "Close" button cell properties in Assign- NoID and add another action "Cancel" after "Run Activity" on "Click" event. For example, when the user clicks the close button it will take them to the previous screen.

To make this change available for all the users, perform Save As of this rule into the application ruleset.

This issue has been raised as a product limitation that will be rectified in a future version.

Published August 26, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us