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Support Article

Close button not there for Admin module



The user is not seeing the close icon in home in the Interaction Portal. The user has upgraded from 6.x to 7.x and it ws working fine in 6.x. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction Potral
  2. Open any document  from the Dashboard

Root Cause

Expected behaviour


In CPM 7.x, Home is a static document and cannot be closed. It is an expected behaviour.
Work around suggested is to configure a close icon on the documents opened and perform a Cancel on click event with which it would close the document and navigate back to Home Landing page.

Published October 28, 2016 - Updated October 8, 2020

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