Support Article
Close button not there for Admin module
SA-29394
Summary
The user is not seeing the close icon in home in the Interaction Portal. The user has upgraded from 6.x to 7.x and it ws working fine in 6.x.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Interaction Potral
- Open any document from the Dashboard
Root Cause
Expected behaviour
Resolution
In CPM 7.x, Home is a static document and cannot be closed. It is an expected behaviour.
Work around suggested is to configure a close icon on the documents opened and perform a Cancel on click event with which it would close the document and navigate back to Home Landing page.
Published October 28, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.