Support Article

Close button is not working properly

SA-31880

Summary



Close button is not working property after launching second application (and then close it) from the first application.

Error Messages



Not Applicable

Steps to Reproduce

  1. Open first application (interaction portal).
  2. Open second application.
  3. Log out from the second application.
  4. Start a New Phone call, a new tab with data is launched.
  5. Close tab by clicking x. Check if the tab can be closed.

Root Cause



A defect in Pegasystems' code or rules: RedirectAndRun is removing all DeclarePages even when not switching application.

Resolution



Apply HFix-30770.

Published December 26, 2016 - Updated January 4, 2017

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