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Support Article

'Close' is not releasing the case lock



When running the app on an iPad, if you click the Close button from the case header, it is not releasing the lock from the case. This occurs only on mobile app, not via browser on the same tablet.

Error Messages

Not Applicable

Steps to Reproduce

  1. Run app on iPad
  2. Open a case
  3. Modify the case (to acquire a lock on it)
  4. Click the "Close" button in the case header
  5. Try to open the same case from another session

Root Cause

A defect in Pegasystems’ code or rules: In AutoClose (Work-) section, there is a check for a hybrid client which is failing and hence the case is not getting closed. 


Perform the following local-change: 

In AutoClose (Work-) section, provide the below code:

var temp=parent.frames.RunFlowMain; 
var isNativeSDK = (navigator.userAgent.toLowerCase().indexOf('pegamobilesdk') != -1);
/*@TODO re-factor this statement, so that this comes here pre-calculated from a better place*/ 
var isHC = (navigator.userAgent.toLowerCase().indexOf('ampwebcontrol') != -1); 

if(isHC) { 
setTimeout(function() { doClose();}, 200); 
else if(desktopenvironmentscript_isWindowOnDesignerDesktop(self) || isNativeSDK) { 
    else { 
        document.write("<br><h3 style='color:#336699;'>This screen is only displayed when recording and playing back flows using AutoTesting; normally it will self-close.</h3>"); 
else { 



Published January 31, 2016 - Updated October 8, 2020

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