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Support Article

On closing case with unsaved changes aren’t getting 'form dirty'

SA-38983

Summary



For certain perform harnesses on closing work object (with some unsaved changes) user is not getting ‘form dirty’ warning.


Error Messages



Not Applicable


Steps to Reproduce



1.Create a list view to load list of work objects.
2. Double click the record to open the work object .
3. Enter some text in the text area of the work object.
4. Click on Red X icon to close the work object.
5. Observe that dirty popup is not appearing.


Root Cause



Work-.Action section was being used in perform harness. And this is causing the issue.



Resolution

Use pyActionArea section instead of Action section to resolve the issue.

Suggest Edit

Published July 26, 2017 - Updated October 8, 2020

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