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Support Article

CMD client crashes

SA-43421

Summary



Chordiant Marketing Director (CMD) client crashes when user tries to open Task Group (TG).


Error Messages






Steps to Reproduce



In Schedule Manager module, expand the Task Groups list and open a TG.


Root Cause



The NEXT_RUN_DATE column (in SPI_MASTER table) for the TG was set with year value less than the minimum default value.

Resolution

Update the problematic TGs with NEXT_RUN_DATE column values between default minimum (>=1900) and maximum (<=2099) year values using the below SQL query:

UPDATE SPI_MASTER m SET NEXT_RUN_DATE='< set a date value with year>=1900 >' WHERE m.view_id = 'MASTER_VIEW' AND m.spi_type_id = 4 AND m.spi_id = <Problematic TG spi_id value>;

Published November 9, 2017 - Updated December 2, 2021

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