Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CMD Client crashes, with Program Error, after CDV change



CMD client crashes with unexpected Program Error when trying to change from default Customer Data View (CDV)  to another CDV.

Error Messages

An unexpected 'key not found parameter name, key' error occured in MarketingDirector.
1 error(s) are logged.

Steps to Reproduce

1. Create 2 CDVs such as base_view and new_base_view
2. Create 2 user groups and provide Admin access group for one and limited user group for the other one.
3. Do not give the access for
only Component migration module for the CDV (base_view).
4. Log in with the limited user group user and change the CDV from new_base_view to base_view.

Root Cause

User access verification code was not correctly performed for the new modules like User Actions log, User Sessions. Hence, the access was used for component migration module accessibility. Whenever component migration module access is not provided to any particular user then that user may face this client crash issue.


This issue is resolved by HFix-925.
Suggest Edit

Published August 11, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us