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Support Article

Co-Browse distorts chat typing window (after handover chatbot)

SA-76631

Summary



When user  requests a Pega Chat session through Pega Chatbot, a new section displays in the chat window. The CSS styling of the window causes the text input window to be very narrow. Hence, user is unable to enter text in to the chat window.




Error Messages



Not Applicable


Steps to Reproduce

  1. Navigate to Pega Chatbot > Pega Chat.
  2. Initiate Pega Co-Browse


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-52164.

Published April 7, 2019 - Updated December 2, 2021

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