Support Article
Co-browse hang-up issues at CSR end
SA-82850
Summary
Even after stopping the Co-Browse session, the agent gets a choice to end it.
Additionally, if the agent tries to request a new Co-Browse session, the request hangs.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-54463.
Published August 19, 2019 - Updated December 2, 2021
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