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Support Article

Co-browsing enabled in CPM 7.1.3



Users notice that the co-browsing support tab is enabled for CPM. This feature is not expected or desired though, and should not be enabled.

Error Messages

Not Applicable

Steps to Reproduce

Sign into CPM interaction portal.

Root Cause

A defect in Pegasystems’ code or rules co-browsing was enabled in code via a token value that cannot be disabled.


Apply HFix-25714


Published January 31, 2016 - Updated December 2, 2021

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