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Support Article

Co-browsing enabled in CPM 7.1.3

SA-18860

Summary



Users notice that the co-browsing support tab is enabled for CPM. This feature is not expected or desired though, and should not be enabled.
 

Error Messages



Not Applicable


Steps to Reproduce



Sign into CPM interaction portal.


Root Cause



A defect in Pegasystems’ code or rules co-browsing was enabled in code via a token value that cannot be disabled.

Resolution



Apply HFix-25714

 

Published January 31, 2016 - Updated December 2, 2021

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