Support Article
Co-browsing enabled in CPM 7.1.3
SA-18860
Summary
Users notice that the co-browsing support tab is enabled for CPM. This feature is not expected or desired though, and should not be enabled.
Error Messages
Not Applicable
Steps to Reproduce
Sign into CPM interaction portal.
Root Cause
A defect in Pegasystems’ code or rules co-browsing was enabled in code via a token value that cannot be disabled.
Resolution
Apply HFix-25714
Published January 31, 2016 - Updated December 2, 2021
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