Support Article
Coaching Tip assigned to User Group dropdown does not populate
SA-86341
Summary
Pega Customer Service for Financial Services 7.4 is installed on Pega Platform 7.4.
After creating a Coaching tip and assigning it to a workgroup, the workgroup list does not populate. The pyListInstances report definition of the Data-Admin-WorkGroup class displays InvalidReferenceException.
Error Messages
InvalidReferenceException .pyRuleSetName Cannot use an unexposed property as there is no BLOB column for the class: Index-PegaFS-Data-OrgChartWorkGroup
Steps to Reproduce
- Click the Configuration Tools flow action.
- Click Coaching tip.
- Expand the Assign section. The user group dropdown does not have values and the Default user group does not populate.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55597.
Published December 2, 2021
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