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Support Article

Coaching Tip assigned to User Group dropdown does not populate



Pega Customer Service for Financial Services 7.4 is installed on Pega Platform 7.4.

After creating a Coaching tip and assigning it to a workgroup, the workgroup list does not populate. The pyListInstances report definition of the Data-Admin-WorkGroup class displays InvalidReferenceException.

Error Messages

InvalidReferenceException .pyRuleSetName Cannot use an unexposed property as there is no BLOB column for the class: Index-PegaFS-Data-OrgChartWorkGroup

Steps to Reproduce

  1. Click the Configuration Tools flow action.
  2. Click Coaching tip.
  3. Expand the Assign section. The user group dropdown does not have values and the Default user group does not populate.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-55597.

Published December 2, 2021

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