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Support Article

Coaching tips are loaded even when disabled

SA-19649

Summary



CPM Interaction driver provides a mechanism to disable coaching tips during the course of an interaction or service process. However, an activity is still called to load the tips. This activity is called unnecessarily, and impacts performance.

Error Messages



Not Applicable

Steps to Reproduce

  1. Pick an Interaction Driver (Call is the easiest).
  2. Disable coaching tips.
  3. Take a call and a service process.

Tracer shows CPMDisplayCoachingTips running, which tries to load a coaching tip.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-25927.

Published February 11, 2016 - Updated December 2, 2021

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