Coaching Tips are not working in Pega Customer Service 7.1.4
Coaching Tips are not displayed in the Interaction though the coaching tip and coaching tip associations are present .
Steps to Reproduce
1.Create a coaching tip
2.Create a coaching tip association
3.Launch the work item and we observe Coaching tip is not visible.
Configuration tool is not present in the developer end. We configured it .
By using the configuration tool we created coaching tip and coaching tip association. We are able to see the coahing tip.
But when we create a new case we couldnt see the coahing tip.
It is a bug with Pega Customer Service 7.1.4
HFix-24591 resolves the issue.
0% found this useful