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Support Article

Coaching Tips are not working in Pega Customer Service 7.1.4



Coaching Tips are not displayed in the Interaction though the coaching tip and coaching tip associations are present .

Error Messages

Not Applicable

Steps to Reproduce

1.Create a coaching tip
2.Create a coaching tip association
3.Launch the work item and we observe Coaching tip is not visible.

Root Cause

Configuration tool is not present in the developer end. We configured it . 
By using the configuration tool we created coaching tip and coaching tip association. We are able to see the coahing tip.
But when we create a new case we couldnt see the coahing tip.
It is a bug with Pega Customer Service 7.1.4


HFix-24591 resolves the issue.

Published January 31, 2016 - Updated December 2, 2021

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