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Support Article

Collapse/Expand issue on KYC Question screen

SA-19067

Summary



When using server-side events for 'Know Your Customer' (KYC) questions to save the collapse or expand status of a section, the status is not saved after closure and re-open of the work object. There is no error message in UI.

Error Messages



Not Applicable.

Steps to Reproduce



Expand and collapse group or secion in the KYC questions.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-25684.
 
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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