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Support Article

Comma in amount value in inbound message is parsed as a dot



In an Inbound message, the comma in the Amount value is parsed as a dot.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a New Message case (for example, JPY 2,500).
  2. Navigate to the Work information of the Message case.
  3. Click the Details section.
  4. Parse the data. The Amount is parsed incorrectly and displays 3/JPY.

Root Cause

A defect in Pegasystems’ code or rules.
Issue on conversion of the out-of-the-box ValueWithCCD rule.


Apply HFix-54934.

Published August 19, 2019 - Updated December 2, 2021

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