Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Comma separated string displays as separate queue names



A new queue is added to the chat server using a string containing comma separated values. The string displays as separate queue names on joining the queue as a Customer Service Representative (CSR).

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a chat server
  2. Create a queue name (For example, 'Europe, Middle East, Africa')
  3. Log in as a Customer Service Representative (CSR) and connect to the chat server
  4. Verify the queue names on the list while joining the queue. Queue name displays as 'Europe', 'Middle East' and 'Africa' (as separate queues)

Root Cause

The queue list was separated by comma(,) instead of forward slash(/).


Apply HFix-49836.

Published March 29, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us