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Support Article

Comments are cleared on upload of a document



Post upgrade to Pega Platform 8.1.3, the Comments are cleared on uploading a document.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case and submit it.
  2. Invoke a Modal action onClick of the Upload button.
  3. Refresh the section. As part of the Refresh this Section, the showHarness is invoked to reload the Perform harness to execute the performpreprocessing activity from the flow action.
  4. Ad Comments in the Additional Info section.
  5. Upload a document.

Root Cause

On modal dialog submit, the Submitmodalflowaction along with submitting the modal contents, performed a form Submit for a multipart form (file input).
However in Pega Platform 8.1.3, since the enhancement to the modal dialog Submit and file uploads, only the modal dialog content is submitted and a form Submit is not performed.


Perform the following local-change:

Set the 'Property-Set: Param.NewAction' step to 'False' before the 'SaveAndContinue' call in the PostAttachDocuments activity.

Published November 29, 2019 - Updated December 2, 2021

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