Support Article
Communication thread in parallel to workflow approval
SA-10529
Summary
Users has a need wherein they need to have an email/communication in parallel to their workflow/event approval and all such communications to be captured and visible via the main workflow.
Resolution
Referred the below PDN links to the user:
https://pdn.pega.com/correspondence/how-inbound-email-is-processed
https://pdn.pega.com/correspondence/how-to-configure-an-email-service-to-use-an-email-attachment-as-a-work-object-attachment
Published June 12, 2015 - Updated October 8, 2020
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