SA-29419

Summary

The user is seeing "com.pega.apache.commons.httpclient.ConnectionPoolTimeoutException: Timeout waiting for connection"
Issue happens for SOAP connection and failing due to timeout. User needs to restart server to resolve this issue to reset the connection pool, but the issue reoccurs after a few hours of activity.

 

Error Messages

Caused by: com.pega.apache.commons.httpclient.ConnectionPoolTimeoutException: Timeout waiting for connection
    at com.pega.apache.commons.httpclient.MultiThreadedHttpConnectionManager.doGetConnection(MultiThreadedHttpConnectionManager.java:491)
    at com.pega.apache.commons.httpclient.MultiThreadedHttpConnectionManager.getConnectionWithTimeout(MultiThreadedHttpConnectionManager.java:395)
    at com.pega.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:153)
    at com.pega.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
    at com.pega.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:629)
    at com.pega.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:193)
    at com.pega.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75)
    at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:411)
    at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:233)
    at com.pega.apache.axis2.engine.AxisEngine.send(AxisEngine.java:445)
    at com.pega.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:406)
    at com.pega.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
    at com.pega.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
    at com.pegarules.generated.activity.ra_action_invokeaxis2_4054e98ba19df03aff55083d242bbf9d.step14_circum0(ra_action_invokeaxis2_4054e98ba19df03aff55083d242bbf9d.java:3910)
    at com.pegarules.generated.activity.ra_action_invokeaxis2_4054e98ba19df03aff55083d242bbf9d.perform(ra_action_invokeaxis2_4054e98ba19df03aff55083d242bbf9d.java:291)

Steps to Reproduce

1. Restart the JVM. 
2. Let the environment execute Connect-SOAP calls for 3 - 4 hours after the JVM restarts. 

Root Cause

A defect in Pegasystems’ code or rules. The Axis2_Max_Connections and the Axis2_Max_HostConnections setting they’ve setup in the DSS is not getting picked up in the INIT (Step5) lookup logic, leaving the default on 2. 

Resolution

Apply HFix-29961.