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Support Article

Complete case information is not printed on using IE browser



The complete case information is not printed when using the Internet Explorer browser.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the Adjustment portal
  2. Open a case
  3. Select Print from the tools

Root Cause

A defect or configuration issue in the operating environment. Flexbox is partially supported by Internet Explorer.


Perform the following local-change: 

Add the below Cascading Style Sheets (CSS) in the PrintView harness:

@media print { 
.flex { 
display: block; 

main { 
overflow-y: visible !important; 
overflow-x: visible !important; 
overflow: visible !important; 
/*width: 100% !important; */ 
/*height: 100% !important;*/ 
height: auto !important; 
position: relative !important; 
float: left !important; 
display: block !important; 
page-break-before: initial; 
page-break-after: initial; 
left: 0px !important; 
clear: both; 

.flex.layout-content-default { 
display: block; 
height: 100%; 
border: solid 1px black; 

.flex.content-field { 
page-break-before: inherit; 
display: block; 
height: 100%; 
border: solid 1px white; 

@page { 
padding: 05mm 5mm; 
margin: 0mm 0mm; 

Published July 23, 2018 - Updated October 8, 2020

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