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Support Article

Confirm harness displays though assignment is present in flow



The confirm harness displays even though the assignment is present in the flow. This occurs in the mobile offline mode.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure a flow with an assignment in it
  2. Open the case to that assignment
  3. Route the assignment to an operator. The confirm harness displays instead of the perform harness

Root Cause

This is as per Pega Product design.


Here's the explanation for the reported behavior:

Routing is not supported in the mobile offline mode.


Published December 12, 2018 - Updated December 2, 2021

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