Support Article

Confirmation message is not displaying while closing WO



Confirmation message "You are about to close an open work item which has changes that have not been saved." is not displaying while closing edited Work Item.

Error Messages

Prompt message is not shown only when there are errors on the screen on submitting the form, and right away user tries to close the case.

If user edits something, further is prompted with message.

Steps to Reproduce

1. Create new case.
2. Fill all the fields and submit it.
3. Validation fails on one or more fields and displayed on the screen.
4. Try to close the Work Object Tab. It will not prompt any message.

Root Cause

It is an expected behavior to see the dirty pop up whenever a change to any ruleform is made.


Perform the following local-change:

Include a non auto generated section in the harness, launch it with the below code:


Published February 14, 2017 - Updated February 28, 2017

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