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Support Article

Confirmation message not translated to French



The confirmation message, 'Are you sure to delete', triggered while deleting an item from the grid is not translated to French for the fr_FR user locale.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Agent portal.
  2. Open a new interaction.
  3. Navigate to the Contacts tab.
  4. Click the Delete icon on the existing contact.

Root Cause

The confirmation message was not translated to French because it was added as a static text.

function removeFromRepeatSource(D) {
if(window.confirm("Are you sure to delete")){


Perform the following local-change:
  1. Replace the below code,

    function removeFromRepeatSource(D) {
    if(window.confirm("Are you sure to delete")){ 


    function removeFromRepeatSource(D) {
      var localizeString = '<%=tools.getLocalizedTextForString(".pyMessageLabel","Are you sure to delete") %>'; 
    if(window.confirm(localizeString )){

  2. Create a field value for 'Are you sure to delete' in pyMessageLabel.


Published January 9, 2019 - Updated October 8, 2020

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