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Support Article

Connection to causing latencies



CPM / CSi application try to connect to the Social Integration ( server.
The external server is not reachable from the application and this is causing the application to hang until the connection timeout.
As long as Social Analytics services are not required the User want to turn off this feature to avoid any connection.

Error Messages

2016-03-10 16:18:43,471 [l-threads-458833508)] [ STANDARD] [ ] [ MyInsCoCPMI:07.13] ( internal.mgmt.Executable) ERROR - Exception Caught unhandled exception: com.pega.apache.http.conn.HttpHostConnectException: Connection to refused
at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.step12_circum0(
at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.perform(
at com.pegarules.generated.activity.ra_action_cpmprocessthreadeddocuments_28e9248125e0fbd39740f6efb1a3d683.perform(
at com.pega.pegarules.session.internal.async.Agent.runAgentTask(

Steps to Reproduce

Launch the CPM portal and watch the logs

Root Cause

From the exception message and the stack trace this is caused by the CPMI Agent “Process Threaded Documents” which is scheduled to run each 30 seconds:
This Agent is used for integration with social media sites.


Assuming the Agent is not required at this time, it can be disabled using SMA Agent Management page.
This will remove the exceptions from the log file.
For more details on the CPM Social Engagement features please refer to the following PDN document:
The Agent can be enabled at a later time when the relate related functionality is required.
Suggest Edit

Published March 25, 2016 - Updated December 2, 2021

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