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Support Article

Connection to third party-Rest API call to external destination



Pega Cloud Production system is unable to connect to a third-party REST API.

Error Messages

403 Not Found

Steps to Reproduce

Not Applicable

Root Cause

An issue in the connectivity to the external system. User-Agent details are required in the header. However, Pega did not send those details.


Perform the following local-change:

In the Connect-REST rule, provide the User-Agent and its associated string value as Request Header parameters.

Published August 15, 2019 - Updated December 2, 2021

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