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Support Article

Content search on work objects restricted to only 100 records



While a content search is performed on work objects, the results are restricted to only one page. The Search results are displayed on the page along with pagination links. However, the links do not work when they are clicked. This occurs post upgrade to Pega 7.2.2.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from PRPC 6.2 SP2 to Pega 7.2.2.
  2. Use the search functionality by providing some inputs.
  3. In the search results, click the pagination link.

Root Cause

An issue in the custom application code or rules. Legacy search control, FindWork, was used to fetch the search results.


Perform the following local-change:

Use the new pySearchFieldWorkResponsive Search model. Customize it according to user requirement as below:
  1. Remove the opening of the work object on search.
  2. Add the required work pool classes in Cases and Data tab of the application.
  3. Enhance the pyWorkSearchResults section to display all results in a popup instead of a flow modal.
  4. Use the search ID by using the Obj-Open.

Published July 31, 2018 - Updated October 8, 2020

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