Support Article

ContextualReasonCode is not being set



ContextualReasonCode is not set in case of verify eligible VCR cases.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A backwards compatibility defect in Pegasystems’ code or rules.


This will be addressed in July with VCR Patch 3 for Smart Dispute.

Published June 2, 2017 - Updated June 9, 2017

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