Support Article

ContextualReasonCode is not being set

SA-38887

Summary



ContextualReasonCode is not set in case of verify eligible VCR cases.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A backwards compatibility defect in Pegasystems’ code or rules.

Resolution



This will be addressed in July with VCR Patch 3 for Smart Dispute.

Published June 2, 2017 - Updated June 9, 2017

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